At MACA CARE SERVICES PTY LTD, we are committed to protecting your privacy and handling your personal information with care, respect, and transparency. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact our team, or use our disability support services.

This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are

MACA CARE SERVICES PTY LTD is an Australian disability support provider based in Melbourne, Victoria. We are dedicated to delivering compassionate, person-centred support that promotes independence, dignity, and wellbeing for people living with disability.

Business Name: MACA CARE SERVICES PTY LTD

ABN: 37 695 505 287

ACN: 695 505 287

Address:
19 Nurture Street,
Mambourin VIC 3024, Australia

Email: info@macacareservices.com.au

Phone: +61 XXX XXX XXX

Areas We Support

We proudly provide disability support services throughout Melbourne, Victoria, including surrounding communities where our services are available.

Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Full name
• Telephone number
• Email address
• Residential or postal address
• Emergency contact information
• Information submitted through enquiry or support request forms
• Details relating to your support requirements
• Communications with our team
• Website usage information
• IP address
• Browser type and device information
• Cookies and similar technologies

Where required to provide our services, we may also collect additional information that assists us in delivering appropriate and personalised support.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and support requests
• Arrange consultations and support services
• Deliver personalised disability support
• Communicate regarding appointments and services
• Improve our website and customer experience
• Maintain internal business records
• Meet legal and regulatory obligations
• Protect our business against fraud, misuse, or unauthorised activity
• Improve the quality and effectiveness of our services

We only collect information that is reasonably necessary for our business activities and service delivery.

Legal Basis for Collecting Information

We collect, use, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where appropriate, information is collected with your consent, for the provision of services, to comply with legal obligations, or where necessary for our legitimate business operations.

Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse visitor activity, and enhance your browsing experience.

Cookies may help us:

• Remember your preferences
• Improve website performance
• Understand visitor behaviour
• Maintain website security

You may disable cookies through your browser settings; however, some features of our website may not function as intended.

Website Analytics

We may use services such as Google Analytics or similar analytics platforms to understand how visitors interact with our website.

These services collect anonymous information such as:

• Pages visited
• Time spent on the website
• Device type
• Browser information
• General location information

This information helps us improve our website and the services we provide.

Third-Party Websites

Our website may contain links to external websites or embedded content.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their individual privacy policies before providing personal information.

Disclosure of Personal Information

We respect your privacy and do not sell or rent your personal information.

Your information may be shared where necessary with:

• Trusted service providers assisting our business operations
• Technology and website service providers
• Professional advisers
• Government authorities where required by law
• Other organisations where you have provided consent

All reasonable steps are taken to ensure your information remains protected.

Data Security

We take appropriate technical, physical, and organisational measures to protect your personal information from:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration
• Disclosure
• Destruction

While we work to maintain secure systems, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Maintain business records
• Enforce our agreements

When personal information is no longer required, it will be securely deleted or destroyed where appropriate.

Your Privacy Rights

Under Australian privacy legislation, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request updates to your personal information
• Make a complaint regarding privacy concerns
• Withdraw consent where applicable

Requests may be made by contacting us using the details provided below.

Children's Privacy

Our services are not intended to collect personal information directly from children without the involvement and consent of a parent, guardian, or authorised representative where required.

We take reasonable steps to ensure children's information is handled appropriately and in accordance with Australian privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be available on our website together with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how we manage your personal information, please contact us.

MACA CARE SERVICES PTY LTD

Address:
19 Nurture Street,
Mambourin VIC 3024, Australia

Email: info@macacareservices.com.au

Phone: +61 XXX XXX XXX

Privacy Complaints

If you believe your privacy has not been handled appropriately, please contact us first so we can work to resolve your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which is responsible for privacy regulation in Australia.